/* SnapAPI Support Widget v3 — Complete Redesign 2026
   Premium developer-focused chat widget.
   Inspired by Intercom, Linear, Crisp — built for SnapAPI.
   ─────────────────────────────────────────────────────────── */

/* ── Fix docs back-to-top overlap ─────────────────────────── */
.back-to-top {
  bottom: 100px !important;
}

/* ── Floating button ──────────────────────────────────────── */
#snap-support-btn {
  position: fixed;
  bottom: 28px;
  right: 28px;
  z-index: 10001;
  width: 58px;
  height: 58px;
  border-radius: 50%;
  background: linear-gradient(140deg, #4338ca, #7c3aed);
  border: none;
  cursor: pointer;
  display: flex;
  align-items: center;
  justify-content: center;
  box-shadow:
    0 8px 32px rgba(67,56,202,0.55),
    0 2px 8px rgba(0,0,0,0.3),
    inset 0 1px 0 rgba(255,255,255,0.15);
  transition:
    transform 0.28s cubic-bezier(0.34,1.56,0.64,1),
    box-shadow 0.22s ease;
  outline: none;
  -webkit-tap-highlight-color: transparent;
}

#snap-support-btn:hover {
  transform: scale(1.12) translateY(-2px);
  box-shadow:
    0 14px 44px rgba(67,56,202,0.7),
    0 4px 16px rgba(0,0,0,0.35),
    inset 0 1px 0 rgba(255,255,255,0.2);
}

#snap-support-btn:active { transform: scale(0.93); }

/* Icon wrappers */
#snap-support-btn .snap-btn-icon {
  position: absolute;
  display: flex;
  align-items: center;
  justify-content: center;
  transition: opacity 0.22s ease, transform 0.28s cubic-bezier(0.34,1.56,0.64,1);
}

#snap-support-btn .snap-btn-icon svg {
  width: 26px;
  height: 26px;
  color: #fff !important;
  stroke: #fff !important;
  fill: none !important;
}

#snap-support-btn .snap-btn-icon-close {
  opacity: 0;
  transform: rotate(-90deg) scale(0.6);
}

#snap-support-btn.snap-open .snap-btn-icon-chat {
  opacity: 0;
  transform: rotate(90deg) scale(0.6);
}

#snap-support-btn.snap-open .snap-btn-icon-close {
  opacity: 1;
  transform: rotate(0deg) scale(1);
}

/* Pulse ring — 3 times then stops */
#snap-support-btn::before {
  content: '';
  position: absolute;
  inset: -3px;
  border-radius: 50%;
  background: linear-gradient(140deg, #4338ca, #7c3aed);
  opacity: 0;
  z-index: -1;
  animation: snap-pulse-ring 2.4s ease-out 1.5s 3;
}

@keyframes snap-pulse-ring {
  0%   { transform: scale(1);    opacity: 0.6; }
  70%  { transform: scale(1.5);  opacity: 0;   }
  100% { transform: scale(1.5);  opacity: 0;   }
}

/* ── Chat panel ───────────────────────────────────────────── */
#snap-support-panel {
  position: fixed;
  bottom: 100px;
  right: 28px;
  z-index: 10000;
  width: 390px;
  max-height: 610px;
  background: rgba(11, 11, 22, 0.97);
  backdrop-filter: blur(24px);
  -webkit-backdrop-filter: blur(24px);
  border: 1px solid rgba(255,255,255,0.1);
  border-radius: 22px;
  display: flex;
  flex-direction: column;
  overflow: hidden;
  box-shadow:
    0 40px 100px rgba(0,0,0,0.75),
    0 0 0 1px rgba(67,56,202,0.18),
    inset 0 1px 0 rgba(255,255,255,0.06);
  font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', 'Inter', Helvetica, Arial, sans-serif;
  font-size: 14px;
  line-height: 1.5;
  color: #e2e8f0;

  /* closed state */
  transform: scale(0.8) translateY(24px);
  transform-origin: bottom right;
  opacity: 0;
  pointer-events: none;
  transition:
    transform 0.4s cubic-bezier(0.34,1.56,0.64,1),
    opacity 0.24s ease;
}

#snap-support-panel.snap-panel-open {
  transform: scale(1) translateY(0);
  opacity: 1;
  pointer-events: all;
}

/* ── Welcome hero ─────────────────────────────────────────── */
.snap-welcome-hero {
  background: linear-gradient(140deg, #4338ca 0%, #5b21b6 45%, #7c3aed 100%);
  padding: 28px 24px 24px;
  flex-shrink: 0;
  position: relative;
  overflow: hidden;
}

/* Radial shimmer orb top-right */
.snap-welcome-hero::before {
  content: '';
  position: absolute;
  top: -50px;
  right: -40px;
  width: 180px;
  height: 180px;
  border-radius: 50%;
  background: radial-gradient(circle, rgba(255,255,255,0.12) 0%, transparent 70%);
  pointer-events: none;
  animation: snap-orb-drift 7s ease-in-out infinite alternate;
}

/* Radial shimmer orb bottom-left */
.snap-welcome-hero::after {
  content: '';
  position: absolute;
  bottom: -30px;
  left: -20px;
  width: 120px;
  height: 120px;
  border-radius: 50%;
  background: radial-gradient(circle, rgba(196,181,253,0.15) 0%, transparent 70%);
  pointer-events: none;
  animation: snap-orb-drift 9s ease-in-out 1.5s infinite alternate-reverse;
}

@keyframes snap-orb-drift {
  0%   { transform: translate(0,0) scale(1); }
  100% { transform: translate(8px,-10px) scale(1.12); }
}

/* Hero top row: logo + response badge */
.snap-hero-top {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  margin-bottom: 16px;
  position: relative;
  z-index: 1;
}

.snap-welcome-logo-bg {
  width: 52px;
  height: 52px;
  border-radius: 14px;
  background: rgba(255,255,255,0.14);
  border: 1.5px solid rgba(255,255,255,0.28);
  display: flex;
  align-items: center;
  justify-content: center;
  box-shadow:
    0 4px 20px rgba(0,0,0,0.25),
    inset 0 1px 0 rgba(255,255,255,0.2);
  backdrop-filter: blur(8px);
  overflow: hidden;
  position: relative;
  animation: snap-logo-pulse 3.5s ease-in-out infinite;
}

.snap-welcome-logo-bg::before {
  content: '';
  position: absolute;
  inset: 0;
  background: linear-gradient(110deg, transparent 25%, rgba(255,255,255,0.18) 50%, transparent 75%);
  transform: translateX(-100%);
  animation: snap-shimmer-sweep 4.5s ease 1s infinite;
  border-radius: 14px;
}

@keyframes snap-logo-pulse {
  0%,100% { box-shadow: 0 4px 20px rgba(0,0,0,0.25), inset 0 1px 0 rgba(255,255,255,0.2); }
  50%      { box-shadow: 0 4px 28px rgba(0,0,0,0.3), inset 0 1px 0 rgba(255,255,255,0.3), 0 0 0 6px rgba(255,255,255,0.06); }
}

@keyframes snap-shimmer-sweep {
  0%   { transform: translateX(-100%); opacity: 0; }
  10%  { opacity: 1; }
  40%  { transform: translateX(100%); opacity: 0; }
  100% { transform: translateX(100%); opacity: 0; }
}

.snap-welcome-logo-bg svg {
  width: 26px;
  height: 26px;
  color: #fff;
  stroke: #fff;
  position: relative;
  z-index: 1;
}

/* Response time badge */
.snap-response-badge {
  display: flex;
  align-items: center;
  gap: 5px;
  background: rgba(255,255,255,0.14);
  border: 1px solid rgba(255,255,255,0.22);
  border-radius: 20px;
  padding: 5px 10px;
  font-size: 11px;
  font-weight: 600;
  color: rgba(255,255,255,0.92);
  backdrop-filter: blur(8px);
  letter-spacing: 0.01em;
  white-space: nowrap;
}

.snap-response-badge-dot {
  width: 7px;
  height: 7px;
  border-radius: 50%;
  background: #4ade80;
  flex-shrink: 0;
  animation: snap-green-pulse 2s ease-in-out infinite;
}

@keyframes snap-green-pulse {
  0%,100% { opacity: 1; box-shadow: 0 0 0 0 rgba(74,222,128,0.5); }
  50%      { opacity: 0.85; box-shadow: 0 0 0 4px rgba(74,222,128,0); }
}

/* Hero text */
.snap-welcome-greeting,
#snap-support-panel .snap-welcome-greeting {
  font-size: 26px;
  font-weight: 800;
  color: #fff !important;
  -webkit-text-fill-color: #fff !important;
  background: none !important;
  -webkit-background-clip: unset !important;
  background-clip: unset !important;
  margin: 0 0 6px;
  line-height: 1.2;
  letter-spacing: -0.03em;
  position: relative;
  z-index: 1;
}

.snap-welcome-tagline,
#snap-support-panel .snap-welcome-tagline {
  font-size: 13.5px;
  color: rgba(255,255,255,0.82) !important;
  margin: 0;
  line-height: 1.55;
  font-weight: 400;
  position: relative;
  z-index: 1;
}

/* ── Welcome body ─────────────────────────────────────────── */
.snap-welcome-body {
  padding: 20px 18px 20px;
  display: flex;
  flex-direction: column;
  gap: 14px;
  flex: 1;
  background: rgba(10,10,20,0.98);
  overflow-y: auto;
}

/* Quick action chips */
.snap-chips {
  display: flex;
  flex-direction: column;
  gap: 8px;
}

.snap-chip {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 11px 14px;
  background: rgba(255,255,255,0.04);
  border: 1px solid rgba(255,255,255,0.1);
  border-radius: 12px;
  color: #c7d2fe;
  font-size: 13px;
  font-weight: 500;
  font-family: inherit;
  cursor: pointer;
  text-align: left;
  transition: all 0.18s ease;
  width: 100%;
}

.snap-chip:hover {
  background: rgba(99,102,241,0.12);
  border-color: rgba(99,102,241,0.4);
  color: #e0e7ff;
  transform: translateX(2px);
}

.snap-chip svg {
  width: 14px;
  height: 14px;
  color: #6366f1;
  stroke: #6366f1;
  flex-shrink: 0;
}

.snap-chip-arrow {
  margin-left: auto;
  opacity: 0.4;
  transition: opacity 0.18s, transform 0.18s;
}

.snap-chip:hover .snap-chip-arrow {
  opacity: 0.8;
  transform: translateX(3px);
}

/* Selected chip state */
.snap-chip.snap-chip-selected {
  background: rgba(99,102,241,0.18);
  border-color: rgba(99,102,241,0.6);
  color: #e0e7ff;
}

.snap-chip.snap-chip-selected .snap-chip-arrow {
  opacity: 1;
  transform: translateX(3px);
}

.snap-theme-light .snap-chip.snap-chip-selected {
  background: rgba(99,102,241,0.1);
  border-color: rgba(99,102,241,0.5);
  color: #3730a3;
}

/* Divider */
.snap-divider {
  display: flex;
  align-items: center;
  gap: 10px;
  color: rgba(148,163,184,0.5);
  font-size: 11px;
  font-weight: 500;
  letter-spacing: 0.06em;
  text-transform: uppercase;
}

.snap-divider::before,
.snap-divider::after {
  content: '';
  flex: 1;
  height: 1px;
  background: rgba(255,255,255,0.07);
}

/* Form fields */
.snap-field {
  display: flex;
  flex-direction: column;
  gap: 5px;
}

.snap-field label {
  font-size: 11.5px;
  font-weight: 600;
  color: #64748b;
  letter-spacing: 0.04em;
  text-transform: uppercase;
}

.snap-field input {
  background: rgba(255,255,255,0.05);
  border: 1.5px solid rgba(255,255,255,0.1);
  border-radius: 11px;
  padding: 11px 14px;
  color: #f1f5f9;
  font-size: 14px;
  font-family: inherit;
  outline: none;
  transition: border-color 0.2s, background 0.2s, box-shadow 0.2s;
  -webkit-appearance: none;
  width: 100%;
  box-sizing: border-box;
}

.snap-field input:focus {
  border-color: rgba(99,102,241,0.7);
  background: rgba(99,102,241,0.08);
  box-shadow: 0 0 0 3px rgba(99,102,241,0.18);
}

.snap-field input::placeholder { color: rgba(100,116,139,0.7); }

.snap-field input.snap-input-valid {
  border-color: rgba(74,222,128,0.4);
}

/* Start button */
#snap-start-btn {
  margin-top: 2px;
  padding: 13px 20px;
  border-radius: 13px;
  background: linear-gradient(140deg, #4338ca, #7c3aed);
  color: #fff;
  font-size: 15px;
  font-weight: 700;
  font-family: inherit;
  border: none;
  cursor: pointer;
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 8px;
  width: 100%;
  position: relative;
  overflow: hidden;
  transition: opacity 0.18s, transform 0.18s, box-shadow 0.18s;
  box-shadow: 0 6px 22px rgba(67,56,202,0.45);
  letter-spacing: -0.01em;
}

#snap-start-btn::after {
  content: '';
  position: absolute;
  inset: 0;
  background: linear-gradient(105deg, transparent 35%, rgba(255,255,255,0.2) 50%, transparent 65%);
  transform: translateX(-100%);
}

#snap-start-btn:not(:disabled)::after {
  animation: snap-btn-shine 3s ease 0.8s infinite;
}

@keyframes snap-btn-shine {
  0%   { transform: translateX(-100%); }
  35%  { transform: translateX(100%);  }
  100% { transform: translateX(100%);  }
}

#snap-start-btn:hover:not(:disabled) {
  box-shadow: 0 10px 32px rgba(67,56,202,0.65);
  transform: translateY(-1px);
}

#snap-start-btn:active:not(:disabled) { transform: translateY(0); }

#snap-start-btn:disabled {
  opacity: 0.35;
  cursor: not-allowed;
  box-shadow: none;
}

#snap-start-btn svg { width: 16px; height: 16px; flex-shrink: 0; transition: transform 0.2s; }
#snap-start-btn:hover:not(:disabled) svg { transform: translateX(4px); }

/* Welcome screen animations */
#snap-welcome-screen {
  display: flex;
  flex-direction: column;
  min-height: 0;
  overflow: hidden;
}

#snap-welcome-screen.snap-hidden { display: none; }
#snap-welcome-screen.snap-slide-out {
  animation: snap-slide-left-out 0.3s cubic-bezier(0.4,0,0.2,1) forwards;
}

@keyframes snap-slide-left-out {
  from { transform: translateX(0);     opacity: 1; }
  to   { transform: translateX(-100%); opacity: 0; }
}

/* ── Chat header ──────────────────────────────────────────── */
#snap-chat-header {
  display: flex;
  align-items: center;
  gap: 12px;
  padding: 0 14px 0 16px;
  height: 68px;
  background: linear-gradient(140deg, #4338ca 0%, #5b21b6 50%, #7c3aed 100%);
  flex-shrink: 0;
  position: relative;
  overflow: hidden;
}

#snap-chat-header::after {
  content: '';
  position: absolute;
  top: -30px;
  right: -30px;
  width: 100px;
  height: 100px;
  border-radius: 50%;
  background: radial-gradient(circle, rgba(255,255,255,0.1) 0%, transparent 70%);
  pointer-events: none;
}

.snap-header-avatar {
  position: relative;
  flex-shrink: 0;
}

.snap-header-avatar-inner {
  width: 42px;
  height: 42px;
  border-radius: 12px;
  background: rgba(255,255,255,0.18);
  border: 1.5px solid rgba(255,255,255,0.3);
  display: flex;
  align-items: center;
  justify-content: center;
  box-shadow: 0 4px 12px rgba(0,0,0,0.2), inset 0 1px 0 rgba(255,255,255,0.2);
}

.snap-header-avatar-inner svg {
  width: 22px;
  height: 22px;
  color: #fff;
  stroke: #fff;
}

.snap-header-avatar-dot {
  position: absolute;
  bottom: -2px;
  right: -2px;
  width: 12px;
  height: 12px;
  border-radius: 50%;
  background: #4ade80;
  border: 2px solid #4338ca;
  animation: snap-status-pulse 2.5s ease-in-out infinite;
}

@keyframes snap-status-pulse {
  0%,100% { box-shadow: 0 0 0 0 rgba(74,222,128,0.5); }
  50%      { box-shadow: 0 0 0 5px rgba(74,222,128,0); }
}

.snap-header-info { flex: 1; min-width: 0; }

.snap-header-name {
  font-size: 15px;
  font-weight: 700;
  color: #fff;
  line-height: 1.2;
  letter-spacing: -0.02em;
}

.snap-header-status {
  font-size: 11.5px;
  color: rgba(255,255,255,0.75);
  margin-top: 2px;
  display: flex;
  align-items: center;
  gap: 5px;
  font-weight: 500;
}

.snap-header-status-dot {
  width: 7px;
  height: 7px;
  border-radius: 50%;
  background: #4ade80;
  flex-shrink: 0;
  animation: snap-status-pulse 2.5s ease-in-out infinite;
}

.snap-header-close {
  width: 34px;
  height: 34px;
  border-radius: 9px;
  display: flex;
  align-items: center;
  justify-content: center;
  background: rgba(255,255,255,0.1);
  border: 1px solid rgba(255,255,255,0.18);
  cursor: pointer;
  color: rgba(255,255,255,0.85);
  transition: background 0.15s, color 0.15s, transform 0.15s;
  flex-shrink: 0;
}

.snap-header-close:hover {
  background: rgba(255,255,255,0.2);
  color: #fff;
  transform: scale(1.05);
}

.snap-header-close svg { width: 16px; height: 16px; }

/* ── Chat screen ──────────────────────────────────────────── */
#snap-chat-screen {
  display: flex;
  flex-direction: column;
  flex: 1;
  min-height: 0;
  overflow: hidden;
}

#snap-chat-screen.snap-hidden { display: none; }

#snap-chat-screen.snap-slide-in {
  animation: snap-slide-right-in 0.3s cubic-bezier(0.4,0,0.2,1) forwards;
}

@keyframes snap-slide-right-in {
  from { transform: translateX(100%); opacity: 0; }
  to   { transform: translateX(0);    opacity: 1; }
}

/* Messages area */
#snap-messages {
  flex: 1;
  overflow-y: auto;
  overflow-x: hidden;
  padding: 16px 14px 8px;
  display: flex;
  flex-direction: column;
  gap: 10px;
  scroll-behavior: smooth;
}

#snap-messages::-webkit-scrollbar { width: 3px; }
#snap-messages::-webkit-scrollbar-track { background: transparent; }
#snap-messages::-webkit-scrollbar-thumb { background: rgba(99,102,241,0.3); border-radius: 3px; }
#snap-messages::-webkit-scrollbar-thumb:hover { background: rgba(99,102,241,0.55); }

/* Message rows */
.snap-msg {
  display: flex;
  flex-direction: column;
  max-width: 85%;
  animation: snap-msg-in 0.22s ease;
}

@keyframes snap-msg-in {
  from { opacity: 0; transform: translateY(10px); }
  to   { opacity: 1; transform: translateY(0);    }
}

.snap-msg-user { align-self: flex-end; align-items: flex-end; }
.snap-msg-bot  { align-self: flex-start; align-items: flex-start; }

.snap-msg-bot-row {
  display: flex;
  align-items: flex-end;
  gap: 8px;
}

.snap-bot-dot {
  width: 26px;
  height: 26px;
  border-radius: 8px;
  background: linear-gradient(140deg, #4338ca, #7c3aed);
  display: flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
  margin-bottom: 2px;
  box-shadow: 0 2px 8px rgba(67,56,202,0.4);
}

.snap-bot-dot svg { width: 12px; height: 12px; color: #fff; stroke: #fff; }

.snap-bubble {
  padding: 10px 14px;
  border-radius: 16px;
  font-size: 13.5px;
  line-height: 1.6;
  word-break: break-word;
  white-space: pre-wrap;
}

.snap-msg-user .snap-bubble {
  background: linear-gradient(140deg, #4338ca, #7c3aed);
  color: #fff;
  border-bottom-right-radius: 4px;
  box-shadow: 0 4px 16px rgba(67,56,202,0.35);
}

.snap-msg-bot .snap-bubble {
  background: rgba(255,255,255,0.07);
  color: #e2e8f0;
  border: 1px solid rgba(255,255,255,0.1);
  border-bottom-left-radius: 4px;
  box-shadow: 0 2px 8px rgba(0,0,0,0.2);
}

.snap-msg-time {
  font-size: 10px;
  color: rgba(100,116,139,0.7);
  margin-top: 3px;
  padding: 0 3px;
}

/* Date separator */
.snap-date-sep {
  display: flex;
  align-items: center;
  gap: 10px;
  margin: 2px 0 4px;
}

.snap-date-sep::before,
.snap-date-sep::after {
  content: '';
  flex: 1;
  height: 1px;
  background: rgba(255,255,255,0.07);
}

.snap-date-sep span {
  font-size: 10px;
  color: rgba(100,116,139,0.6);
  text-transform: uppercase;
  letter-spacing: 0.08em;
  font-weight: 600;
  white-space: nowrap;
}

/* Typing indicator */
.snap-typing-wrap {
  display: flex;
  align-items: flex-end;
  gap: 8px;
  animation: snap-msg-in 0.22s ease;
}

.snap-typing-bubble {
  background: rgba(255,255,255,0.07);
  border: 1px solid rgba(255,255,255,0.1);
  border-radius: 16px;
  border-bottom-left-radius: 4px;
  padding: 12px 16px;
  display: flex;
  gap: 5px;
  align-items: center;
}

.snap-typing-bubble span {
  width: 7px;
  height: 7px;
  border-radius: 50%;
  background: #6366f1;
  animation: snap-dot-bounce 1.3s ease-in-out infinite;
}

.snap-typing-bubble span:nth-child(2) { animation-delay: 0.18s; }
.snap-typing-bubble span:nth-child(3) { animation-delay: 0.36s; }

@keyframes snap-dot-bounce {
  0%,60%,100% { transform: translateY(0);   opacity: 0.4; }
  30%          { transform: translateY(-7px); opacity: 1;   }
}

/* ── Input area ───────────────────────────────────────────── */
#snap-input-area {
  padding: 8px 12px 10px;
  border-top: 1px solid rgba(255,255,255,0.07);
  background: rgba(255,255,255,0.02);
  flex-shrink: 0;
}

.snap-input-row {
  display: flex;
  align-items: flex-end;
  gap: 8px;
  background: rgba(255,255,255,0.055);
  border: 1.5px solid rgba(255,255,255,0.1);
  border-radius: 14px;
  padding: 8px 8px 8px 14px;
  transition: border-color 0.2s, box-shadow 0.2s;
}

.snap-input-row:focus-within {
  border-color: rgba(99,102,241,0.5);
  box-shadow: 0 0 0 3px rgba(99,102,241,0.1);
}

#snap-input {
  flex: 1;
  background: none;
  border: none;
  outline: none;
  color: #f1f5f9;
  font-size: 13.5px;
  font-family: inherit;
  line-height: 1.55;
  resize: none;
  max-height: 100px;
  min-height: 22px;
  overflow-y: auto;
  caret-color: #818cf8;
}

#snap-input::placeholder { color: rgba(71,85,105,0.9); }
#snap-input::-webkit-scrollbar { width: 3px; }
#snap-input::-webkit-scrollbar-thumb { background: rgba(99,102,241,0.3); border-radius: 3px; }

#snap-send-btn {
  width: 38px;
  height: 38px;
  border-radius: 50%;
  background: linear-gradient(140deg, #4338ca, #7c3aed);
  border: none;
  cursor: pointer;
  display: flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
  transition: opacity 0.15s, transform 0.22s cubic-bezier(0.34,1.56,0.64,1), box-shadow 0.2s;
  box-shadow: 0 4px 12px rgba(67,56,202,0.45);
}

#snap-send-btn:hover:not(:disabled) {
  transform: scale(1.12);
  box-shadow: 0 6px 20px rgba(67,56,202,0.65);
}

#snap-send-btn:active:not(:disabled) { transform: scale(0.92); }

#snap-send-btn:disabled { opacity: 0.28; cursor: not-allowed; box-shadow: none; }

#snap-send-btn svg {
  width: 16px;
  height: 16px;
  color: #fff;
  margin-left: 1px;
}

/* ── Panel footer ─────────────────────────────────────────── */
#snap-panel-footer {
  padding: 4px 14px 8px;
  text-align: center;
  flex-shrink: 0;
  background: transparent;
}

#snap-panel-footer span {
  font-size: 10.5px;
  color: rgba(71,85,105,0.7);
}

#snap-panel-footer a {
  color: rgba(99,102,241,0.7);
  text-decoration: none;
  font-weight: 600;
  transition: color 0.15s;
}

#snap-panel-footer a:hover { color: #818cf8; }

/* ── Mobile ───────────────────────────────────────────────── */
@media (max-width: 480px) {
  #snap-support-panel {
    right: 0;
    bottom: 0;
    left: 0;
    width: 100%;
    max-height: 90dvh;
    max-height: 90vh;
    border-radius: 24px 24px 0 0;
    transform-origin: bottom center;
  }

  #snap-support-panel:not(.snap-panel-open) {
    transform: translateY(100%);
    opacity: 0;
  }

  #snap-support-panel.snap-panel-open {
    transform: translateY(0);
    opacity: 1;
  }

  #snap-support-btn {
    bottom: 20px;
    right: 20px;
  }
}

/* ══════════════════════════════════════════════════════════════
   LIGHT THEME — complete overhaul
   ══════════════════════════════════════════════════════════════ */

/* Panel */
.snap-theme-light #snap-support-panel {
  background: #ffffff;
  border: 1px solid #e2e8f0;
  box-shadow: 0 32px 80px rgba(0,0,0,0.18), 0 0 0 1px rgba(99,102,241,0.12);
}

/* Hero stays the same rich gradient — no change needed */

/* Hero text: force white in light theme (hero is always purple) */
.snap-theme-light .snap-welcome-greeting,
#snap-support-panel.snap-theme-light .snap-welcome-greeting,
#snap-support-panel.snap-theme-light h2 {
  color: #ffffff !important;
  background: none !important;
  -webkit-text-fill-color: #ffffff !important;
  -webkit-background-clip: unset !important;
  background-clip: unset !important;
}

.snap-theme-light .snap-welcome-tagline,
#snap-support-panel.snap-theme-light .snap-welcome-tagline,
#snap-support-panel.snap-theme-light p {
  color: rgba(255,255,255,0.88) !important;
}

.snap-theme-light .snap-response-badge {
  color: rgba(255,255,255,0.95) !important;
}

/* Welcome body */
.snap-theme-light .snap-welcome-body {
  background: #f8fafc;
}

/* Start button disabled — less harsh in light theme */
.snap-theme-light #snap-start-btn:disabled {
  opacity: 0.55;
  background: linear-gradient(140deg, #6d28d9, #8b5cf6) !important;
}

/* Chips */
.snap-theme-light .snap-chip {
  background: #ffffff;
  border-color: #e2e8f0;
  color: #4338ca;
}

.snap-theme-light .snap-chip:hover {
  background: rgba(99,102,241,0.06);
  border-color: rgba(99,102,241,0.3);
  color: #3730a3;
}

.snap-theme-light .snap-chip svg {
  color: #6366f1;
  stroke: #6366f1;
}

/* Divider */
.snap-theme-light .snap-divider {
  color: #9ca3af;
}

.snap-theme-light .snap-divider::before,
.snap-theme-light .snap-divider::after {
  background: #e5e7eb;
}

/* Fields */
.snap-theme-light .snap-field label { color: #9ca3af; }

.snap-theme-light .snap-field input {
  background: #ffffff;
  border-color: #e2e8f0;
  color: #0f172a;
}

.snap-theme-light .snap-field input:focus {
  border-color: #6366f1;
  background: rgba(99,102,241,0.03);
  box-shadow: 0 0 0 3px rgba(99,102,241,0.12);
}

.snap-theme-light .snap-field input::placeholder { color: #cbd5e1; }
.snap-theme-light .snap-field input.snap-input-valid { border-color: rgba(74,222,128,0.5); }

/* Chat header stays gradient — good */

/* Messages area */
.snap-theme-light #snap-messages {
  background: #f8fafc;
}

.snap-theme-light .snap-msg-bot .snap-bubble {
  background: #ffffff;
  color: #1e293b;
  border-color: #e5e7eb;
  box-shadow: 0 1px 4px rgba(0,0,0,0.06);
}

.snap-theme-light .snap-msg-time { color: #94a3b8; }

.snap-theme-light .snap-date-sep::before,
.snap-theme-light .snap-date-sep::after { background: #e5e7eb; }

.snap-theme-light .snap-date-sep span { color: #94a3b8; }

.snap-theme-light .snap-typing-bubble {
  background: #ffffff;
  border-color: #e5e7eb;
}

/* Input area */
.snap-theme-light #snap-input-area {
  background: #ffffff;
  border-top-color: #f1f5f9;
}

.snap-theme-light .snap-input-row {
  background: #f8fafc;
  border-color: #e2e8f0;
}

.snap-theme-light .snap-input-row:focus-within {
  border-color: rgba(99,102,241,0.5);
  box-shadow: 0 0 0 3px rgba(99,102,241,0.1);
}

.snap-theme-light #snap-input {
  color: #0f172a;
}

.snap-theme-light #snap-input::placeholder { color: #cbd5e1; }

/* Footer */
.snap-theme-light #snap-panel-footer { background: #ffffff; }
.snap-theme-light #snap-panel-footer span { color: #94a3b8; }

/* Floating button is always same gradient — no changes */